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180 Systems Newsletter is a great read…..

September 8th, 2010

To stay on top of what is happening now in the ERP, CRM, BI world, I … READ MORE

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Client referral incentives, building your business starts here.

August 27th, 2010

One of the first strategies I discuss with clients when they want to grow their business … READ MORE

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Social Media and Customer Acquisition- Paying off for Small Business……

July 26th, 2010

Most of my social media clients are in the small business classification. Often I meet with prospects … READ MORE

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Social Media, Local Government and the threat of negative backlash….

June 11th, 2010

I recently gave a presentation to a government organization. My research lead me to believe that … READ MORE

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How Dell Provides Tech Support Though Twitter

June 1st, 2010

I’m always intrigued by companies that use innovative ways to handle customer service issues. I’ve heard … READ MORE

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Know who your best customers are and reward them accordingly….

May 26th, 2010

I read an article in the Globe and Mail this morning that really rings true for … READ MORE

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Microsoft Dynamics CRM for Non-Profits…..

April 7th, 2010

I do enjoy working with non-profit organizations, helping them grow and implement new technology. It’s a … READ MORE

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Facebook, Twitter grow 100%, study shows

February 16th, 2010

Facebook, Twitter grow 100%, study shows….. http://ow.ly/17Ofd

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What is Social CRM anyways……

February 8th, 2010

Last month I had the opportunity to present to a Communitech – Strategic Marketing Peer to Peer … READ MORE

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Understanding you customers social behaviour……

January 21st, 2010

I had a chance to watch a webinar yesterday presented by @jowyang and @charleneli of @altimetergroup. … READ MORE

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