Respecting your customer data
As I have mentioned in previous blog entries your customer data can increase the value of … READ MORE
Mold CRM to fit your business
I was reading an article today on itbusiness.ca and the initial situational analysis really captures some … READ MORE
Top Ten Software Selection Mistakes
I first met Michael Burns when I was working for Blue Link in Toronto. His articles … READ MORE
Profit Magazine “The 7 Best Ways to Build your Business Now!”
In last months Profit magazine there was an article that really helps me when I’m consulting … READ MORE
Is there real value in centralized customer data? There certainly is……
I had the chance to attend a seminar last month featuring Donald Cooper (a la Cooper … READ MORE
I could not have said it better myself! The key to solving low CRM user adoption is……..
Centricity360 Customer-Focused Strategies. Simplified. Often I get feedback from clients saying, “My salespeople don’t use the … READ MORE
Deal with your customers from the inside – out. It all starts with kneading the cookie dough.
How you treat your internal resources, i.e. your valuable employees, can have a profound impact on … READ MORE
