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Respecting your customer data

February 7th, 2008

As I have mentioned in previous blog entries your customer data can increase the value of … READ MORE

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Mold CRM to fit your business

December 31st, 2007

I was reading an article today on itbusiness.ca and the initial situational analysis really captures some … READ MORE

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Top Ten Software Selection Mistakes

December 27th, 2007

I first met Michael Burns when I was working for Blue Link in Toronto. His articles … READ MORE

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Profit Magazine “The 7 Best Ways to Build your Business Now!”

December 6th, 2007

In last months Profit magazine there was an article that really helps me when I’m consulting … READ MORE

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Is there real value in centralized customer data? There certainly is……

November 6th, 2007

I had the chance to attend a seminar last month featuring Donald Cooper (a la Cooper … READ MORE

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I could not have said it better myself! The key to solving low CRM user adoption is……..

October 25th, 2007

Centricity360 Customer-Focused Strategies. Simplified. Often I get feedback from clients saying, “My salespeople don’t use the … READ MORE

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Deal with your customers from the inside – out. It all starts with kneading the cookie dough.

October 24th, 2007

How you treat your internal resources, i.e. your valuable employees, can have a profound impact on … READ MORE

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