Centricity360 a HubSpot Sales Solutions Partner
Centricity360 is proud to announce a new partnership with Hubspot. We are now a Hubspot Sales Solutions Partner. HubSpot, if your don’t already know has a new CRM. Its a perfect sales tool for small and medium size businesses. The great part is it is FREE to use.
Canadian Retailers and Ecommerce – The Future….
We have been advising our retail clients that the future is digital eCommerce. This innovative marketplace is expanding in Canada and becoming more common place for consumers to not only research there future purchases online but also buy online. A recent Retail Insider online article highlighting the Canadian retail outlook discussed the future of E-Tailing (Electronic Retailing) in Canada (2015 Canadian Retail Outlook, by J.C. Williams Group). The article highlighted their prediction for E-Tailing in Canada:
“E-tail (with 82% of Canadians researching products online and 71% making a recent purchase – source: J.C. Williams Group Canadian E-tail Report) is now a formidable and growing force. Commodities like electronics and entertainment have penetration of over 30%—and even apparel has 18% of expenditures spent online. Any retailer not moving to cross-channel or omni-channel retail will be left behind.”
Rereading the final sentence of this quote we think its important to highlight, “Any retailer not moving to cross-channel or omni-channel retail will be left behind”. Don’t get left behind on this incredible opportunity.
C360
Sources:
- eMarketer: Retail Ecommerce Sales in Canada to Near C$30 Billion
- Retail Insider: 2015 Canadian Retail Outlook, by J.C. Williams Group
Business Checklist for CASL Compliance: Canada’s Anti-Spam Legislation
How to prepare for Canada’s New Anti-Spam Legislation:
1. Business Awareness |
Identify a key individual or individuals in your business and form a committee of one or a committee representative of each department affected to address CASL going forward.
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Identify a key individual or CASL Team in your business. |
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Training on CASL Compliance. |
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Develop and document a CASL compliance plan |
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2. CEM (Commercial Electronic Message) Inventory and Review |
Identifying what kinds of CEMs are currently being sent, what form these CEMs take, to whom they are sent, and why are they sent?
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Responsibility of |
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Take inventory of all databases: CRM (customer), email marketing lists and databases. |
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Review all online forms that capture data (e.g. newsletter signup form) |
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Review all offline forms for data capture (e.g. trade shows, phone leads, received business cards, etc.) |
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Review all email marketing campaigns, manual email marketing campaigns and automated email notifications. |
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Review all social media notifications and messages. |
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3. Know Your Exemptions |
Identifying Exemptions – categorizing (with appropriate supporting information) CEM recipients who fall under one or more of the exceptions to CASL; such as, where the sender (a) has a family or personal relationship with the recipient, (b) is responding to the recipient’s request, inquiry or complaint, (c) is enforcing a legal right, (d) is sending a business-to-business CEM (within and between firms) in the context of an ongoing business relationship, or (e) is a foreign business sending a CEM to a foreign recipient who accesses the CEM while roaming in Canada.
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Responsibility of |
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Identify all of your exemptions. |
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4. Consent Reconfirm and Tracking |
Once CASL comes into force (July 1st , 2014), you can’t send an electronic message requesting consent because it will be considered a CEM.
Should there be any question about compliance with CASL, you need to be able to say when, where and how you received permission. The easiest way to track permission is to have people electronically grant permission – then the database shows a date, time and method of permission. The onus is on you to clearly prove permission.
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Responsibility of |
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Review all your current contacts for express or implied consent. |
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Consent check – Send out email re-confirmations to achieve opt-in express consent. So, email to your implied contacts to supersize them to express consent. E.g. Language like “We want to make sure our subscribers receive the right information. Please verify your address here.” |
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If you are recording signup manually, maintain those records. |
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5. Database Review and setup for CASL. |
Some changes should be made to the technology you use for the purpose of tracking CASL consents and related information.
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Responsibility of |
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Create a database/tracking system to track express and implied consent. CRM solution, email marketing solution, Excel etc. Maintain records for three years. |
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Segment all databases by their consent level: express and implied consent. |
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If implied consent you will need to tract the two year rule. What is their “stop send” date? |
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Make certain your email marketing system has captured the date/time of the new signup, along with the subscriber’s IP address. |
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6. Process Review |
Under CASL there will be requirements for your business to change certain business message processes.
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Responsibility of |
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Prescribed Information – make certain that all outgoing CEM’s comply with the prescribed information. The message: identifies the sender, includes the required contact information. |
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Unsubscribe mechanism – making sure you have a working unsubscribe mechanisms and notices are in place and meet all existing CASL requirements. The mechanism is functional for at least 60 days. |
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No pre-checked opt-in boxes on any web forms. |
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Consider a double opt-in for email marketing subscribers. |
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Canadian Small Biz need to increase spending on their websites
While 84% of Canadians are online, just 17% of businesses sell online. Source: BDC
Since watching this video it has always resonated with me that not a lot of Canadian businesses seem to be sold on the whole idea of selling their products online. As this chart shows US based companies are investing more and more this year on their website. If Canadian businesses are to follow suit I do recommend you consider adding an eCommerce component to your website tool kit and start testing the market of your products and services online.
C360
10 things every small business should know about CASL – Canada’s Anti-Spam Legislation
It’s almost here! Whaaaat, you’ve never heard of it?
Canada’s new anti-spam legislation or CASL will come into effect this year!
Why is this new law important to small businesses? Because it forces us to change the way we communicate in a business to business and business to consumer context. No longer can we come home from a trade show with a fish bowl full of business cards and start blasting away the emails.
We now need to ask permission first.
Here are 10 things every small business should know about CASL:
1. The Anti-Spam act imposes significant restrictions on the sending of unsolicited commercial electronic messages or CEM’s.
2. A commercial electronic message or CEM is any electronic message that encourages participation in a commercial activity, regardless of whether there is an expectation of profit. Email, SMS Texts, instant messages and social network messages (Twitter, Facebook) are all electronic messages.
3. Even if a message is a CEM, you will not need consent to send a quotation, complete a transaction or provide warranty, recall or safety information. Yes there are exemptions!
4. Everyone now has to have what they are calling “prescribed information” in their electronic messages. What this means is you have to completely identify yourself, your company information, and have some mechanism for them to unsubscribe if they choose not to want to receive any more of your electronic content.
5. So, what exactly is consent? You now have to get someone’s upfront permission or consent to send them an electronic message, call it opt-in to marketing. There are two forms of consent express and implied. If you have completed a business transaction with someone, you have 2 years or until the person withdraws their consent to send them electronic messages. Be prepared to track this.
6. Express consent; meaning someone gave you permission to send them a CEM. Examples: sign-up on a website, response to a contest or coupon offer or a sign up at a point of sale.
7. Implied Consent; meaning it would be reasonable to conclude you have someone’s permission to send them a message based on a prior relationship. Example: a personal or a business relationship, a friend or customer.
8. The law comes into effect on July 1st 2014. Mark your calendar! If you’re going to get consent from your clients or customers, do it now! Why? Once CASL comes into force, you can’t send an electronic message requesting consent because it will be considered a CEM.
9. The Spam Police…..The law will be enforced by three government agencies: the Canadian Radio-Television and Telecommunications Commission (CRTC), the office of the privacy commissioner, and the Competition Bureau. Yes there will be a Spam Reporting Centre.
10. The Rap……The penalties for each violation can be up to $1-million for an individual and up to $10-million for companies.Ye be warned!
Bonus:
11. What you should do next?
a. CEM Audit and Process Review. It does not hurt to review all of your existing methods of electronic message to make sure you have consent.
b. Use some form of tracking system with an audit trail. So a CRM, Excel spreadsheet or an email marketing solution. Maintain records for a minimum of 3 years.
c. Reconfirm Consent. Do it now!
d. Change the way you communicate by making sure you incorporate the prescribed information: identify yourself, indicate on whose behalf, up to date contact information, unsubscribe mechanism of some kind.
For additional information, here are some sources that we have reviewed to educate ourselves on the new law:
Government of Canada – Canada’s Anti-Spam Legislation
What Canada’s new anti-spam law means to you – Deloitte
CASL: What you need to know about Canada’s new Anti-Spam Legislation – Retail Council of Canada
Anti-Spam 101: Risks and Implications for Business – FMC Law
Bennett Jones Anti Spam Learning Centre
New anti-spam law ‘a big deal’ for small businesses
As President of Centricity360, Richard Bolton is an independent consultant specializing in small business growth. Working one on one with his clients in a coaching capacity, Richard first seeks to understand their business then develops strategies and tactics to produce results. Focusing on internet marketing strategies, online selling techniques, increasing customer value and implementing value added technologies. He works with business owners, professionals, and organizations as a trusted advisor producing dynamic business growth.
Disclaimer – I am not a lawyer. My interpretations. That is all.
Slidedeck – Canada’s New Anti-Spam Legislation
This is a recent slide-deck presented at both the Milton Young Professionals Group, part of the Milton Chamber of Commerce and Milton Business Connections. The purpose of the presentation is to educate individuals, business owners and organizations on the basics of what is Canada’s new anti-spam legislation.
Richard Bolton
C360
Adding Coupons can Help your Email Marketing Performance
Dealing from experience there has always been a greater open rate and click rate on emails that have some form of coupon. Working with one client of ours, they wanted to include a coupon in a newsletter email blast. The coupon was readily available on they’re website. We decided to put the coupon in the email to test the conversion rate. Wow! What a difference. They’re client clicks on the coupon was astronomical in comparison to they’re previous emails and to the click rate of the coupon on the website, ten times higher. Try adding a coupon to your next email blast to test conversion.
Emails with discounts have higher open, click and transaction rates.
Reference: Read more at Emarketer. Article: Not Happy with Your Email Metrics? Include a Coupon
Read more at http://www.emarketer.com/Article/Not-Happy-with-Your-Email-Metrics-Include-Coupon/1010683#1AfQtsIlhFDoEaff.99
Read more at http://www.emarketer.com/Article/Not-Happy-with-Your-Email-Metrics-Include-Coupon/1010683#1AfQtsIlhFDoEaff.99
Read more at http://www.emarketer.com/Article/Not-Happy-with-Your-Email-Metrics-Include-Coupon/1010683#1AfQtsIlhFDoEaff.99
Richard Bolton
C360
Read more at http://www.emarketer.com/Article/Not-Happy-with-Your-Email-Metrics-Include-Coupon/1010683#t8yP5WYl1LF1fp73.99
The Canadian Anti-Spam Legislation (CASL) and your Small Business.
On July 1st 2014 a new anti-spam legislation will be rolled out in Canada that will affect all businesses that send commercial electronic messages or CEM’s. This wide sweeping new law should cut back on the amount of spam email, phishing schemes and the unwanted computer software attacking our business computers.
Unfortunately, it has also created a lot of confusion among small business owners as to what exactly needs to be done to prepare for CASL. At this time, before the law comes in into play, what we are recommending is a CASL compliance audit to review exactly what forms of electronic messages your business sends on a daily basis and establish what levels on consent you have with your existing clients or customers. Communications such as email, SMS text, and social media messages all need to comply with CASL.
Here is a short FAQ prepared from a recent presentation on CASL:
Canadian Anti-Spam Legislation FAQ
What is SPAM?
Spam can be defined as any electronic commercial message sent without the express consent of the recipient(s). Other online threats such as spyware, phishing and malware.
What is CASL?
Canada’s Anti-Spam Law (CASL) was drafted to keep unsolicited, unwanted electronic messages out of Canadians’ in-boxes while still permitting businesses, and consumers, to maintain mutually beneficial relationships (Deloitte). The Anti-Spam Act imposes significant restrictions on the sending of unsolicited commercial electronic messages or CEM’s. In effect: July 1st 2014
What is a commercial electronic message or CEM?
A commercial electronic message is any electronic message that encourages participation in a commercial activity, regardless of whether there is an expectation of profit.
Email, SMS Texts, instant messages and social network messages (Tweets, Facebook Posts) are all electronic messages.
What is exempt from CEM?
Even if a message is a CEM, you will not need consent to:
– Send a quotation upon request
– Complete a transaction
– Provide warranty, recall or safety information
In all of these cases you must still include the prescribed information & an unsubscribe mechanism.
What is Consent?
After July 1st, 2014: You can’t send a CEM without consent from the recipient.
Express Consent
Express, meaning someone actively gave you permission to send them a CEM.
Can be in the form of:
– Sign‐up on a website
– Response to a contest or coupon offer
– Sign‐up at point of sale
– Sign‐up over the phone
Implied Consent
Implied, meaning it would be reasonable to conclude you have someone’s permission to send them a CEM based on prior relationships.
A Family relationship
A personal relationship
A business or non-business relationship
Why am I telling you this now?
Once CASL comes into force (July 1st, 2014), you can’t send an electronic message requesting consent because it will be considered a CEM.
Make sure you keep records. The onus is on you. Are you prepared to comply before CASL comes into effect?
For additional information here are some sources that we have reviewed to educate ourselves on the new law:
Government of Canada – Canada’s Anti-Spam Legislation
What Canada’s new anti-spam law means to you – Deloitte
CASL: What you need to know about Canada’s new Anti-Spam Legislation – Retail Council of Canada
C360
Canadians research online… but are they buying online
I spent a lot of time last year researching Canadian based business and their adoption of eCommerce or online selling. The Boston Consulting Group did a study of the of G-20 countries that indicated that Canada is behind in the adoption of technology by business and in the size of our internet economy. This was echoed by the Canadian Chamber of Commerce in a policy resolution (Read more: The Digital Economy Strategy: Ensuring Canada’s Economic Success using Information and Communications Technologies). More recently I was reviewing a video from the BDC (Business Development Bank of Canada) that indicates that 84% of Canadian consumers are online and connected to the internet but only 17% of businesses in Canada actually sell online and that 20% of companies with 10 or more employees don’t even have a website. I’ll let that sink in. You can view the video on the BDC website, view video: CAPITALIZING ON THE INTERNET REVOLUTION. But now with this eMarketer article (Consumers in Canada Research Online, but Don’t Buy, After Seeing TV Ads) it confirms that Canadians are researching products online but suggests that they are not converting online, actually buying. It no doubt confirms that the audience is much more informed before they ever enter your business or retail location. But how can we close the gap and make more Canadian consumers buy online and more Canadian based business sell online. I’m working on it! ;o)
C360
Canada’s Younger Adults Devour Video
We’re approaching the heart of the winter for 2014; this year has been a cold one! As Canadian’s were used to it. We spend a good part of our time indoors avoiding the cold (ok, when I’m not skiing!) and I’m wonder whether that might be part of the reason why we’re watching so much video. A recent article on eMarketer (Canada’s Younger Adults Devour Video: http://www.emarketer.com/
Source:
eMarketer (January 24, 2014):http://www.emarketer.com/Article/Canadarsquos-Younger-Adults-Devour-Video/1010518/3