Microsoft is set to release (Soon I hope ;o)) an accelerator for Microsoft Dynamics CRM:
http://www.microsoft.com/Presspass/press/2009/jul09/07-08MSDynamicsCRMAcceleratorsPR.mspx
The solution looks like it could be a valuable tool for those running MSCRM and potential looking to track and measure their social media efforts. Here is a You Tube presentation on the product: